FAQ

Here you will find the answers to the most frequently asked questions. If we have not answered your question, please do not hesitate to contact us. Our goal is to help you as much as possible so that you can make the best choice.

Do you have any questions ?

Purchasing advice

Which glider size should I choose ?





What comes with my glider?


The accessories included in the delivery are as follows: -A zippered compression bag to protect the wing during storage and transport.
-A compression strap that will compress the inner bag to reduce its volume and save space.
-A repair kit including a sheet of Rispstop sticker in the same colour as the wing.




Will my Way Gliders wing be easy to sell aftermarket ?


Sure ! As we make everything to value our products (Ads, quality), Way is going to be well known worldwide. On top of that, you will lose less money selling your old Way than if it was a "Regular brand". We will never break down the prices by 35% and the end of our product's life like manufacturers and dealers usually do. For example a big brand's EN A wing you purchase 2800€ will be worth 2000€ after one year. A Way EN A you purchase 2250€ will be worth 1800€ after one year. With Way, you save money at purchase and you lose less at reselling !





Shipping

What is the delivery time?


We undertake to ship the products in stock 48 hours after the order.
We ship our packages via Colissimo tracking or Global relay.




What are the transport costs?


Shipping costs are offered beyond 199€ of order to metropolitan France only. Western Europe: 15,90€ Switzerland (sale excluding tax): 13,25€




How do I know my wing is on the way?


As soon as our transport partner has received your package, you will receive an e-mail with a tracking number. We ship our packages via Colissimo suivi or Mondial Relay.




Is it possible to receive my wing in person at Rid'Air?


Yes, absolutely.





Payment

What are the accepted payment methods?


The payment methods accepted are as follows: -Credit card
-Cheque
-Bank transfer




When do I receive my invoice / payment confirmation?


This may take a few days. As soon as we receive your transfer and apply it to your order, you will receive a confirmation by e-mail. The invoice is sent to you by e-mail after the order has been shipped.




When will my card be debited ?


Your card will be immediately charged the full amount at the time of purchase.





Technical aspects

How to take care of my wing ?


Careful maintenance of your wing is necessary for good performance.
A check is mandatory before each flight. It is necessary to be careful with your equipment.
In case of soiling, clean the fabric and lines with a damp cloth only with water. Do not use chemicals on the fabric. If the wing is wet, do not allow it to dry in sunlight, which can cause premature ageing. The wing should be placed in a dry place, away from sunlight.
Translated with www.DeepL.com/Translator




How should Way wings be stored?


Store the wing in a dry and cool place, away from chemicals, oils and rodents. Do not leave it in the trunk of a car as the wing may heat up quickly. If the glider is wet, do not allow it to dry in sunlight, which can cause premature ageing. It should be placed in a dry place, away from sunlight. If there is an accumulation of sand in the wing, remove all the sand before folding it and putting it in its bag.
When you do not use the it for a long time, it is best to store it loosely, without direct contact with the ground.




Are the materials tested by Way Gliders?


Before being validated and used in production, fabrics and lines are tested. The durability of all components is tested for porosity and strength. With regard to quality control, we regularly take and check samples during the production of the series.




How do I fold my glider?


The glider must be folded in an accordion, with the edge reinforcements flat and the flexible rods stacked one above the other. It should not be bent too tightly to avoid damaging the fabric and to prolong the life of your glider.




When should I send my sail to the control?


It is necessary to have the wing materials checked every year or every 100 hours.
If your wing needs an overhaul or repair, it's in our workshop! Visit our sire ridair.com in the "Atelier" section to learn more.





Guarantee

What is the guarantee on my wing?


Warranty period: at least 1 year on all our products Request for a guarantee:
Please let us know by email, at the following address: info@ridair.com, the problem you are experiencing and the circumstances in which it occurred.
All the elements that most accurately illustrate your problem are useful: precise description, photos, video...
The warranty does not cover damage caused by misuse or abnormal use of the equipment.





Order

How to place my order?


Our products are only available on ridair.com 1. In the "buy" page click on the site link, and you will find all our Way Gliders products directly.
2. Place the product in the basket
3. In the shopping cart, click on order
4. Login to your account or create a new account.
5. Specify your billing and delivery address and choose your payment method.
6. Click on "order" to complete your purchase! Translated with www.DeepL.com/Translator




How to interpret the availability of our products?


In stock: the sail is currently in stock. You can place your order and your sail will be delivered in a short time. Please contact us for more information:




Is it possible to change the delivery address of my order?


After invoicing, it is no longer possible to change the delivery address.




How can I cancel my order?


If you wish to cancel your order, please contact us at the following email address: info@ridair.com
If you have already paid, the total amount of your order will be refunded within a few days.




How can I return my order?


You wish to return a product to us, it is simple and quick in 3 steps: 1. Send an email to ridair@info.com specifying the returned product and what you want: an exchange, a discount code or a refund. Rid'Air provides you with a return number that you will report on the package. 2. Prepare your package carefully and slip in the delivery note or a copy of the invoice.
Send the package to the following address: Rid'Air - MVL boutique
Chemin du Wegacker
Zone Artisanale
68830 ODEREN
FRANCE 3. Rid'Air receives your package, processes your return and informs you of the action it takes.
For faster processing, we advise you not to make a return using MONDIAL RELAY
- The return costs are at your expense
- You are responsible for the packaging and delivery of this return package
- You have 30 days to make your return.
- Any return that does not comply with this procedure will be automatically returned to you.





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